FAQ

What is CTOMS all about?

CTOMS started as a training company, and first and foremost, CTOMS remains a training company. We believe that it is essential to first become effectively trained to rely on yourself and not your equipment. We believe it is essential to first become educated in order to make effective equipment choices that will enhance your knowledge and skill, not compensate for a lack thereof. And we believe that when you do choose your equipment, it needs to be best of breed and meet rigorous quality standards. Being a training company first sets our priorities straight; our approach to 'marketing' is education. The decision to bring a product to market is based on requirement, research, data, critical evaluation, and common sense. We don't recommend a product because we carry it. We carry it because it is something we would pack in our own personal kit and rely on with our own lives. For any questions that you we have missed in our FAQs please contact us at information@ctomsinc.com or call us at 1 (780) 469-6106
Do you ship internationally?

Yes, we do ship internationally, and we welcome all international customers.
Do you ship to APO addresses?

Yes, ,we ship to all PO and APO boxes!
How is shipping calculated?

Shipping costs are provided directly from the courier service available in your area (Canada Post, FedEx, UPS), and include material & handling costs from our warehouse. The cost is generated by the couriers algorithm taking into account the weight and cubic volume of the products in your order.
How can I request a quote for large orders?

At CTOMS, we take pride in delivering high quality products in a timely manner locally and around the world. To expedite a quote request, please send us an email with the following information: Full name of your organization, including any sub-departments (if applicable) Your contact name, email, phone number, and time of day you can be reached The quantity you are looking for
Are there discounts available to military, law enforcement, emergency medical services, fire rescue, mountain guides?

Yes, we offer agency discounts as well as a Professional Pricing Program for all active duty service members, first responders, and certified mountain guides. Please contact our team for details.
Can international customers purchase items from your website?

Yes absolutely. All customers no matter where they are from can purchase items directly from our website. However, some medical devices that CTOMS distributes are bound by non-export clauses and are not eligible for export from Canada. We are able to export most of our products, including all CTOMS brand items. In many regions we have local distributors and dealers that may hold stock or do volume orders from us from time to time.
What types of payment options do you have?

CTOMS accepts CDN and US Visa, Mastercard, Debit, Cash, and Cheque.
Do I get an invoice?

Yes, you will receive a receipt in the form of a Cash Sale itemizing details of you orders, what you were charged, what was shipped, and your tracking information.
How do I become a re-seller/dealer/distributor?

Thank you for your interest in becoming a reseller CTOMS’ products. To become a domestic Dealer, the first step is to email us at information@ctomsinc.com to request a Prospective Dealer Questionnaire. For International Distribution, if your region is not currently covered by another Distributor, please email us at information@ctomsinc.com
As a Reseller, where can I obtain images and videos to advertise your products?

As a I Reseller, you require permission to republish materials. All Resellers must fill in the Request Permission to Republish form that was included in your Dealer Agreement. If you require a copy of this form, please contact information@ctomsinc.com.
Do you have a Pro Deal Program?

Yes we do! The CTOMS Pro Deal Program is intended for full-time, professionals in the first responder, military, guiding, or other government agencies employed in hazardous situations. This includes (but is not necessarily limited to) professional guides, outdoor educators, Military, Law Enforcement, Paramedics, SAR, Mountain Guides, National Park Service employees, outdoor industry professionals, etc. Approval for the program remains at CTOMS’ discretion based on the applicant’s professional standing, job type, loyalty, and core values.
What is the application process to be part of the Pro Deal Program?

For those that are employed, or volunteer as listed above must submit an application for executive approval to be part of the CTOMS Pro Deal Program. All applicants must send a completed application to information@ctoms.ca. If the applicants position requires specific certifications, they will be prompted to attach a copy of those certifications with their application. If an applicant applies using a personal email address, they should also attach proof of employment. If needed, CTOMS shall request a paystub, business card, or other documentation to prove that the individual qualifies for the Pro Deal Program. CTOMS Management may at any time revoke the eligibility of anyone with a Pro Deal from the Program.